A Case Study of Psp's Lean Management: The eISO PSP Mobile Application

Mohd Hafiz  Abdul Halim; Suzana Othman; Nur Wahida Janudin

Mohd Hafiz Abdul Halim Politeknik Seberang Perai
Suzana Othman Politeknik Seberang Perai
Nur Wahida Janudin Politeknik Seberang Perai

Keywords: Mobile Applications, Lean Management of Quality Document Records, Perception of Ease of Use

Abstract

The main challenge that Seberang Perai Polytechnic (PSP) is dealing with is the lack of an application for online quality document recording. Therefore, the case study leads to the implementation of the ADDIE model to plan the development of eISO PSP mobile applications (Gustafson & Branch, 2001) and further analyse savings, efficiency, and results by using Lean Management tools (JPPKK, 2012). This study also analysed the factors influencing the perception of the Ease of Use of eISO PSP according to the Theory of Acceptance and Use of Technology (UTAUT) proposed by Venkatesh et al. (2003). The main focus of this study is to determine the Perceived Ease of Use dimension as the study conducted by Venkatesh et al (2003). This study aims to determine a significant influence on the intention to actually use the eISO PSP mobile application. The 18 PSP staff who use the application represent the study's sample. Sampling using purposive sampling and data analysis using GNU software, PSPP. The data is interpreted based on percentage values, mean, and standard deviation. The results of the study show that the use of this application has minimized waste, increased efficiency, and achieved good results in the quality document record process. This study also shows that PSP staff have a significant high influence on the actual use intention of this application for all factors and significant effects on the actual use of this application.

References

Achanga, P., Shehab, E., Roy, R., & Nelder, G. (2006). Critical success factors for lean implementation within SMEs. Journal of Manufacturing Technology Management, 17 (4), 460–471.

Ain, N., Ghazali, N., & Yusof, SM (2023). Design and development of mobile application: Nursery.com application. Multidisciplinary Applied Research and Innovation, 4 (1), 74–81. https://doi.org/10.30880/mari.2023.04.01.015

Davis, FD (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3), 319-340.

Davis, FD, Bagozzi, RP, & Warshaw, PR (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35 (8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982

Davis, FD (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Sloan School of Management, Massachusetts Institute of Technology.

Gay, LR, Mills, GE, & Airasian, P. (2012). Educational research: Competencies for analysis and applications (10th ed.). New Jersey: Pearson Education Inc.

Gustafson, KL, & Branch, RM (2001). Survey of instructional development models . New York: ERIC Clearinghouse on Information & Technology.
Hamid, RA, & Ismail, IR (2016). Success Factors of Lean Thinking and Operational Achievement in the Service Sector. Journal of Management, 47 , 143-155.

International Organization for Standardization. (2018). Educational organizations management systems (EOMS) ISO 21001:2018. Retrieved from https://www.iso.org/obp/ui/en/#iso:std:iso:21001:ed-1:v1:en

Jabbar, WA, Tiew, LY, & Ali Shah, NY (2024). Internet of things enabled parking management system using long range wide area network for smart city. Internet of Things and Cyber-Physical Systems, 4, 82–98. https://doi.org/10.1016/j.iotcps.2023.09.001

JPPKK (2012). Lean management implementation guidelines edition 1 .
JPPKK (2023). KPI Dictionary of the Department of Polytechnic and Community College Education (JPPKK) 2023.

Nanade, S., & Lal, S. (2019). Applying lean for effective implementation and governance of education in future cities. International Journal of Innovative Technology and Exploring Engineering, 8(7), 214-216.

Pallant, J. (2016). SPSS survival manual (6th ed.). New York, USA: McGraw-Hill Education.

Taj, S., & Morosan, C. (2011). The impact of lean operations on the Chinese manufacturing performance. Journal of Manufacturing Technology Management, 22(2), 223-240.

Tracey, D., & Knight, J. (2008). Lean operations management: Identifying and bridging the gap between theory and practice. Journal of American Academy of Business, Cambridge, 12.

Venkatesh, V., & Morris, MG (2000). Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24 (1), 115-139.

Venkatesh, V., Morris, MG, Davis, FD, & Davis, GB (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27, 425-478.