Determinants Of The Intention To Use E-Wallet Among Polytechnic Hulu Terengganu's Students

Abstract

Malaysia's e-wallet market is already expected to expand significantly towards a cashless society. It performs similar functions to a physical wallet, but without the physical hassle of having to store the clutter of several cards, cash, and other items. There are numerous reasons that influence consumers in using e-wallets. Thus, it is very important to know the factors affecting the intention to use e-wallet among higher education students in Malaysia. The research aims to investigate the determinants of the intention to use e-wallet among the Polytechnic Hulu Terengganu’s students based on Technology Acceptance Model. The research attempts to measure the relationship between perceived usefulness, perceived ease of use and perceived security with the intention to use e-wallet. This quantitative research method was employed via online survey of 97 accounting students at Polytechnic Hulu Terengganu, Terengganu and data were analysed using SPSS version 28. The result showed that 86 students (88.7%) were familiar with the e-wallet. Meanwhile, the finding concluded that perceived usefulness, perceived easy to use and perceived security have significant positive relationship with the intention to use e-wallet. This finding indicates that people would like to look for convenience, usefulness and secure platform in their daily transaction. Overall, the results of this study may provide government, financial institutions and facility providers on the guidelines that could provide more efficient services as to improve e-wallet services according to what the consumers desire.